Refund policy

30-Day Return & Refund Policy

We want you to be satisfied with your purchase from FudeFace. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging. You will also need your receipt or proof of purchase.

For hygiene and safety reasons, beauty and cosmetic products that have been opened, used, tested, or have had their original seal removed cannot be returned unless the product arrived damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact us at bcgz@fudeface.com before sending any product back.

Once your return request is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item sent by us, FudeFace will be responsible for the reasonable return shipping cost.

For returns requested for other reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at bcgz@fudeface.com so we can review the issue and provide an appropriate solution.

Non-Returnable Items

We cannot accept returns for:

• Beauty or cosmetic products that have been opened, used, tested, or have had their original seal removed, except where the item is damaged, defective, or incorrect.

• Customized, personalized, or made-to-order products, unless damaged or defective.

• Gift cards.

Please contact us if you have questions about whether a specific product is eligible for return.

Exchanges

If you would like a different product, shade, or variation, please contact us. In most cases, the fastest option is to return the eligible item and place a new order after the return has been approved.

European Union Right of Withdrawal

Where applicable, customers in the European Union may have a statutory right to cancel or return an eligible order within 14 days of receiving it, subject to applicable consumer protection laws. Certain sealed goods may be exempt from this right once opened for health protection or hygiene reasons.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at bcgz@fudeface.com.